Training
Total Trenchless Supply offers a wide variety of training services taught by industry experts who work in the field, everyday, on real world jobs.
Our Classes:
▼ Marketing
- How to set up your marketing and your team to get leads that will help “fill your pipeline” with calls that will lead to opportunities for all things lining and trenchless. * Drain calls, Video inspections, getting known in your area for trenchless tech, becoming the authority
- Holding company events for Municipalities, Government agencies, large property managers, realtors, commercial business owners
- Website optimization.
- Company structure and appearance
- Keyword optimization
- How to evaluate marketing campaign performance
▼ Sales Training
- What type of services are included in trenchless technology?
- Brush coating, spray coating, CIPP inversion, CIPP pull or push in place, Robotics, Descaling, CCTV, manhole restoration etc.
- How to pay for your trenchless equipment with the Picote descale machines
- How to provide proper video inspections and filter those to the people that will be providing estimates for CIPP or trenchless repairs. What to look for, how to look and where to look for issues.
- How to present those issues to the customer to increase your success of closing the deals
- How we use our sales training to close deals.
- Training your team on how to identify these items and be able to discuss them comfortably to the customer with confidence.
- Presenting options for trenchless and non trenchless items so that the customer does not have to shop around.
- Helping your company and the customer to understand the benefits of CIPP and trenchless technology.
▼ Call Taking, Dispatching and Office Management
- How to structure your office to optimize incoming calls, dispatch, scheduling
- Incoming call scripts
- What is acceptable when the phone rings and what is not
- Customer Service Training
- How to follow up with the customers
- Making sure the flow of information from the field is communicated to the office and the customer properly so nothing gets missed
- Programs and software we use to streamline the process from the time the call comes in, to dispatching to the job to completion
▼ Drain Cleaning
- How we use our customer service and sales training to close drain cleaning calls
- How we present the options to the customer once the drain is clear and flowing
- How to identify issues and offer solutions
- How our field technicians relay the information to their supervisor and the office efficiently so nothing gets missed.
- How to to build value in the additional services or repairs that may be needed
- Our step by step process to go from a drain cleaning to trenchless replacement or repair/service.
- How the office schedules the different phases of work to be completed, once an additional service is sold.
▼ Video Inspections
- How to properly identify pipes and their condition.
- What data to gather from the field so the supervisor can accurately provide a quote if needed.
- How to sell the video inspection, or not sell and still provide the service.
- How we mark the job sites and document the data.
- What cameras we use and why.
- When to let the technicians sell the job.
▼ Descaling
- How to identify the different levels of scale and rust build up in pipes
- How to determine the amount of time it will take to properly descale and flush a line based on size, type and footage
- How to descale and prep pipes with the PROPER heads and tools to make sure we do not damage the pipe or our equipment in the process
- How to identify the integrity of the pipe after the descaling and flushing process has been completed
- How to identify and recommend the different applications of trenchless solutions to the customer based on our findings
- How to use the services we have already provided to help close deals when needed
- How to build value in your service so you can charge top market value for your services
- What crew members on your team should be providing the service?
- How to structure your schedule and work flow with descales and trenchless repairs from start to finish
- How to pay for your trenchless equipment with Picote machines only
▼ Perma-Liner Certified Trainings
- Lateral Lining Training (Ambient)
- Lateral Refresher Training (All)
- Water Boiler Training
- Viper / Stinger Training
- Top Gun Unit Training
- Perma-Patch Training
- Pull-In-Place Training
- Point Repair Training
- Cutter Training
- Add on Equipment Training
- Vertical Connection Training
- LRI Training
- LR3 Training
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